Learn · AI Search · Beginner

How to check your business details are complete in Google

Learn to find your Business Profile, confirm it is verified and complete, and see what Google shows publicly about your business.

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Time
30 minutes to do

What a Business Profile is, and who controls it

When someone searches for a business near them, Google shows local results, and its AI features can include information about local businesses. The details Google holds about your business come from several places, and a Business Profile is the one you control directly.

This guide shows you how to find your profile, check that it is verified and complete, connect your website through Search Console, and see what Google shows publicly.

Why complete business details matter in Google

Google says businesses with complete and accurate information are more likely to show up in local search results, and that local results are mainly based on relevance, distance and prominence. Its guide to generative AI features says Business Profiles can help businesses be visible in AI responses as well. Google also says there is no way to request or pay for a better local ranking. See tips to improve your local ranking and Google’s guide to generative AI features.

What you need to check your business details

  • A Google account that can sign in to manage the business
  • The business name, category, opening hours and website address to hand
  • Access to Google Search Console for your website, or the ability to add it
  • A phone or computer to search for your business as a customer would

Check your business details, step by step

  1. 1

    Search for your business

    Search Google for your business name and your town, as a customer might. Note whether a Business Profile appears on the right or at the top of the results.

    You will know it worked when You know whether a profile for your business exists and what it currently shows.

  2. 2

    Claim and verify it

    Google says that verifying your business tells it you are authorised to represent it, which makes the profile more likely to show up in results. Follow the claim and verify steps in the guide to establishing your business details.

    You will know it worked when You can sign in and edit the profile, and it shows as verified.

  3. 3

    Complete the information

    Check the details Google lists: your full address if customers can visit a location, your business hours, your business category and other attributes. Google asks for a full address only if customers can visit. See the local ranking tips.

    You will know it worked when Each detail is filled in, up to date, or left blank on purpose because it does not apply.

  4. 4

    Reply to reviews and add photos

    Google says replying to reviews shows you value feedback, and that photos and videos let customers see what you offer. Reply to recent reviews and add real photos of your work or premises.

    You will know it worked when Recent reviews have a reply, and the profile has current photos.

  5. 5

    Verify your website in Search Console

    Google lists verifying ownership of your website in Search Console as the first step in establishing it as your official presence. Add your site as a property and complete the verification it asks for.

    You will know it worked when Your website appears as a verified property in Search Console.

  6. 6

    See what Google shows publicly

    Search your business name again. Google says its systems find details such as your site name, contact information and social profiles from the public web, and that a verified owner can update a knowledge panel. If something is wrong, wait at least a week after the page was last crawled, then use the Feedback link at the bottom of the panel.

    You will know it worked when The name, contact details and links Google shows are correct, or you have sent feedback about the errors.

Common mistakes with business details in Google

  • Leaving the profile unverified. Google says verifying makes it more likely to show in results.
  • Letting details go out of date. Google says businesses with complete and accurate information are more likely to show up locally.
  • Entering a full address for a business customers cannot visit. Google asks for a full address only if customers can visit a location.
  • Expecting to pay for a better position. Google says there is no way to request or pay for a better local ranking.

Terms used when you check your business details

Business Profile
A free Google listing, managed by the business owner, that controls how the business appears in Google Maps and Search.
Local ranking
The order in which Google shows nearby businesses, based mainly on relevance, distance and prominence.
Knowledge panel
An information box Google may show about a business or organisation, drawn from public information on the web.
Search Console
Google’s free tool that shows how a website appears in Google Search and lets the owner verify the site.
Business details differ between Google and your site?

Tell Dean what Google shows and what your site says. A reply from Dean is how it starts, not a sales sequence.